Shipping policy

Thank you for supporting Cruel-T. Every order is handled with care to ensure your gear arrives ready for you to make an uncompromising statement. Below you will find detailed information regarding our processing times, shipping rates, pre-orders, and delivery terms.

1. Order Processing Times

  • Standard In-Stock Orders: Processed and packed within 2 to 4 business days (excluding weekends and major holidays).

  • Once your order ships, you will receive an automated email confirmation containing tracking information.

2. Special Release Drops & Pre-Orders

Due to high demand during limited drop releases and pre-order drops:

  • Limited Drop Launches: Orders placed during drop events may take 5 to 7 business days to fulfill due to high order volume.

  • Pre-Order Items: Pre-order garments ship according to the estimated timeframe listed on the specific product description page.

  • Combined Orders: If your order contains both in-stock and pre-order items, the entire order will ship together once the pre-order item is ready, unless separate shipping is requested.

3. Shipping Rates & Domestic Transit Times

Shipping charges for your order are calculated and displayed at checkout based on weight and destination.

  • Standard Shipping (USPS / UPS): 3 to 6 business days in transit.

4. International Shipping

We ship worldwide to reach believers globally.

  • Transit Time: International shipping typically ranges between 7 to 21 business days depending on destination and local customs clearance.

  • Customs, Duties & Taxes: International orders may be subject to import duties, taxes (including VAT), and customs fees levied by the destination country. Cruel-T is not responsible for these additional fees; they are the sole responsibility of the customer.

5. Order Tracking & Delivery Confirmation

  • Once your order ships, you will receive a shipping confirmation email containing your tracking link.

  • Please allow 24–48 hours for the tracking status to update on the carrier's tracking portal after receiving your confirmation.

6. Address Modifications & Errors

Please double-check your shipping address prior to completing checkout.

  • Cruel-T is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

  • If you notice an address error, email crueltclothing@gmail.com immediately. Once an order has been dispatched, address modifications can no longer be made.

7. Lost, Stolen, or Damaged Packages

  • Cruel-T is not directly liable for packages lost, stolen, or damaged during transit once handed over to the shipping carrier.

  • If your tracking status indicates "Delivered" but you have not received your package, please check around your premises and consult with local postal carriers before filing a claim with the carrier.

Contact Support

Have questions about your shipment or need tracking assistance? Contact us at:

crueltclothing@gmail.com (Please include your Order # in the subject line)