Refund policy

At Cruel-T, every piece is crafted as an aggressive statement of faith—engineered with uncompromising quality and purpose. We stand firmly behind the integrity of our gear. Please review our official return, exchange, and refund policy below prior to placing your order.

1. Return Eligibility Window

  • We accept returns for refund or store credit within 14 calendar days from the date of tracking delivery.

  • If 14 days have passed since your tracking confirmation indicates delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return or exchange, items must satisfy the following strict requirements:

  • Item must be unworn, unwashed, and in original condition.

  • Item must be free from stains, deodorants, perfumes, pet hair, or any odors.

  • Item must include all original packaging, tags, and accessories attached.

3. Final Sale & Non-Returnable Items

The following categories are strictly non-refundable and non-returnable:

  • Limited Drops & Pre-Orders: Due to the limited nature and high demand of our drops, sales on exclusive release items are final.

  • Discounted / Clearance Items: Any item purchased on sale, using a promotional discount code, or marked as "Final Sale".

  • Donations: Direct contributions and non-apparel support gifts made on cruelt.com are final and non-refundable.

4. Damaged, Defective, or Incorrect Items

We hold our production to high standards. If you receive an item that is defective, damaged in transit, or incorrect relative to your order receipt:

  • Contact our customer support team within 5 calendar days of delivery.

  • Provide your order number, clear photos of the issue, and a brief description.

  • Once verified, we will issue a full replacement or full refund including shipping costs at zero extra charge to you.

5. Return Shipping Costs

  • Customers are responsible for paying all return shipping costs, except in cases where the item arrived damaged, defective, or incorrect.

  • Original shipping charges are non-refundable.

  • We strongly recommend using a trackable shipping service, as Cruel-T is not responsible for lost or damaged return packages.

6. Refund Processing Timeline

  • Once your return is received and inspected at our facility, you will receive an email notification acknowledging receipt and approval status.

  • If approved, your refund will be processed back to your original payment method within 5 to 10 business days (processing times may vary depending on your financial institution).

7. Exchanges

Because our drops often sell out rapidly, inventory is not guaranteed. If you wish to swap sizes, we recommend initiating a return for store credit or refund and immediately repurchasing your desired size while available.

Contact Support

To initiate a return or ask questions regarding an existing order, email us at:

crueltclothing@gmail.com (Please include your Order # in the subject line)